Company Policies

Office Hours:

Our office hours are Monday through Friday, 9 am.- 5 pm. EST. All orders received before 1 pm. will be shipped from our facility, or placed with our distributors if we do not have the item in stock. Should there be a delay in shipping your order, or if a item will be backordered, you will be notified via email or phone. If you wish to arrange a demo flight in a specific aircraft, please call first. Demo's can be arranged on a Saturday if need be. All demo flights are $60, and are refundable on the purchase price of a kit within 90 days of the demo flight.

E-Mail

We would like to be able to answer all of our general E-mail inquires in a timely fashion, however, please bear in mind, that our top priority is following up on orders placed. On average, we receive 200 emails per day, so please be patient. Inquiries not regarding an order will be answered as soon as possible.

Pre-Ordering

If a hot new product is waiting in the wings, you can be sure we're taking pre-orders. If we receive information about a product coming to market, we will make note of it and you will have the chance to reserve your spot for that particular item.

Paying by Money Order or Personal Checks

If you don't own a credit card, or prefer using an alternative method of payment,  we will gladly accept a Money Order. If you are sending a money order, please fill out your order through the order page. Then simply print your order and mail it in with your money order. Money Orders should be mailed to:

Recreational Mobility
745 North Drive, Suite D
Melbourne, FL 32934

When using a Postal or Bank money order, please make sure you make the money order is payable to "Recreational Mobility" - and not your own name, otherwise, you the purchaser will be the only one able to cash it, and it will be mailed back. The money order should include the amount for the product, plus shipping. Please make sure your full information is included on the order form with phone number in the event we need to reach you.

Personal checks will be accepted under the stipulation funds will clear before shipping the order. Checks returned by our bank for any reason will result in a $30.00 charge for processing fees, plus any additional fees. Any future orders will require pre-payment by money order, certified check, or credit card (MasterCard / Visa / American Express).

Please Note: All orders outside of the USA and Canada are required to prepay by wire transfer prior to your order shipping. This unfortunately has become a requirement due to fraudulent credit card orders coming in from overseas. We are sorry for the those who are placing legit orders with legit credit cards, but it has become necessary for us to protect ourselves (and you the consumer) so that we may be here in the future to serve your needs.  

Payment by COD

Due to many problems we have had with COD orders, we no longer accept any COD orders. Fedex and UPS will only attempt delivery 3 times before returning the package to us, and we then incur the shipping costs to and from the customers location. 

Paying by Wire Transfers

On larger more expensive items (such as aircraft kits or engines) you may wish to wire money to our account. If you should decide to place an order for an item and want to transfer funds to our account, please first let us know! We will forward our account information to make the necessary transfer.

Credit Card Misuse

We accept Visa, MasterCard, and American Express cards. Credit card orders will only be shipped to the billing address in which your credit card account has on file. We are sorry for the inconvenience, however this is another way of preventing fraudulent use of someone else's credit card. Fraudulent transactions will be reported to the appropriate credit card company for further action. We reserve the right to verify credit cards with your credit card company. 

In cases of overseas orders, we require a wire transfer for the entire order placed, before filling the order. 

Shipping Policy

• If the shipping amount due is more than estimated, we will charge your credit card for the difference. 

• If the actual shipping charge is less than the estimated shipping charge, you will only be charged the actual shipping costs.